Available for Remote Work

Jayson Apor

12 years of BPO excellence — now bringing high-performance client support, team leadership, and operational precision to remote-first teams worldwide.

Virtual Assistant Executive Assistant Customer Service Rep
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Jayson Apor
Open to Remote
12+
Years in BPO / Customer Success
#1
Team ranking, 4 consecutive quarters (2025)
18
Months of highest customer survey scores
25+
Agents led & mentored

Tools I use daily

Salesforce CRM Slack Google Workspace Microsoft Office Zoom Verint NICE IEX Workday Outlook
Core Competencies
What I bring
to your team
🎯

Executive & Admin Support

Scheduling, calendar management, PTO tracking, payroll processing, and detailed reporting with high accuracy.

🤝

Client & Customer Success

Proactive relationship management, NPS framework, escalation handling, and long-term client retention for B2B accounts.

📊

KPI & Data Analysis

Root cause analysis, trial balance review, financial data integrity, production reporting, and actionable insights.

🛠️

Process Improvement

Six Sigma Yellow Belt certified. Streamlining workflows, eliminating discrepancies, and building sustainable operations.

👥

Team Leadership & Coaching

Managing 15–25 agents, side-by-side coaching, fostering internal promotions, and driving a high-performance culture.

☁️

Remote Collaboration

Expert-level Slack usage, cloud-based workflows, cross-functional coordination, and real-time schedule adherence.

Work History
A decade of
measurable impact
CBE Companies March 2019 – March 2026
Customer Service Lead / Team Leader
  • Directed daily operations for a centralized collections unit of 15–25 agents, managing full-cycle delinquency with 100% protocol adherence.
  • Led team to #1 ranking for 4 consecutive quarters in 2025, consistently exceeding revenue targets and portfolio KPIs.
  • Maintained the highest customer survey scores for 18 consecutive months — a testament to NPS-driven quality culture.
  • Delivered remote and side-by-side call coaching that significantly improved negotiation outcomes and drove internal promotions.
  • Managed payroll processing, scheduling, real-time adherence, PTO, and detailed production reporting with precision.
  • Expert in Verint, NICE IEX, Workday; power user of Google Workspace, Microsoft Office, Slack, and Outlook.
Alorica August 2016 – February 2019
Subject Matter Expert — First Party Collections
  • Provided technical guidance on payment research and trial balance analysis, ensuring financial data completeness.
  • Monitored resolution data to identify recurring discrepancies and recommended systemic improvements.
  • Led leadership training sessions that elevated team productivity and accuracy in financial reporting.
Alorica October 2013 – August 2016
Customer Service Representative I — B2B Collections (UPS)
  • Managed end-to-end account lifecycle for a major US logistics client (UPS), delivering specialized billing support and payment research.
  • Handled high-touch first-party collections via inbound and outbound calls — resolving overdue accounts with zero service interruptions.
  • Executed skip tracing and account audits to resolve complex financial discrepancies for small and mid-sized business partners.
  • Balanced firm collection targets with long-term relationship management for B2B stakeholders.
Why Choose Jayson
Remote-ready.
Results-proven.
01

Proven Remote Workflow Mastery

Years of managing distributed teams using Slack, Google Workspace, Zoom, and Workday means I hit the ground running — no onboarding friction.

02

Data-Driven & Detail-Oriented

From trial balance analysis to production reporting, I don't guess — I track, analyze, and act. Six Sigma Yellow Belt certified.

03

Proven Leader & Communicator

12 years of client-facing and team leadership experience means I handle escalations, stakeholders, and executives with calm, clarity, and confidence.

04

Results You Can Measure

#1 team ranking, 18 months of top NPS scores, and consistent KPI achievement — not just responsibilities, but real outcomes.

Education & Certifications
🎓 Bachelor of Science in Information Technology — Cavite State University (2011–2013)
📋
Six Sigma Yellow Belt Certification
🏆
Leadership Development Training
🤝
Client Management Certification
How I Help You Grow
The real ROI of hiring
a seasoned remote pro

Small business owners wear too many hats. Every hour you spend on admin, customer issues, or operational chaos is an hour not spent growing your business. Here's exactly what changes when you bring me on board.

⏱️
10+ hrs

Time back in your week

I take ownership of your inbox, scheduling, reporting, follow-ups, and day-to-day admin — so you can focus entirely on strategy and growth, not logistics.

  • Calendar & meeting management
  • Email triage & response drafting
  • Payroll, attendance & records tracking
  • Document creation & filing
📈
Higher NPS

Customers who stay & refer

With 18 consecutive months of top customer survey scores, I know what makes clients feel heard, valued, and loyal. I bring that same discipline to your customer base.

  • Inbound & outbound customer support
  • Escalation handling & resolution
  • Proactive client check-ins
  • Feedback collection & NPS tracking
⚙️
Leaner ops

Systems that scale with you

As a Six Sigma Yellow Belt, I don't just complete tasks — I spot inefficiencies, build better processes, and set up workflows that your business can grow into.

  • SOP creation & documentation
  • CRM setup & data hygiene (Salesforce)
  • KPI dashboards & reporting
  • Tool integration (Slack, Workspace, Zoom)
"You don't need a bigger team. You need the right person."
Let's talk about your business →
Let's Connect

Ready to support your team from day one.

I'm actively looking for remote roles as a Virtual Assistant, Executive Assistant, or Customer Service Representative. Based in the Philippines — flexible with time zones.

✉️
Email
aporjayson22@gmail.com
📱
WhatsApp
+63 995-614-7448
💼
LinkedIn
linkedin.com/in/jayson-apor
🚀
Open to
VA · EA · Customer Service (Remote)